Return/RGA FAQ
We're here to help you with every phase of your purchase. Try our FAQ section to find answers to our most common questions. If you can't find the information you're looking for, call us at 800-334-2725.
Do I need to fill anything out on the form once I receive my Return Goods Authorization RGA form?
No, the Customer Service Representative you spoke/emailed with has completed the form as needed for our returns department.
What if the quantity or the item number on the RGA is not correct?
Please call us at 800-334-2725 or email returns@Lighting Showplace with the correct quantity or item number. Please do not change the form as it has already been submitted to our returns department. If you change the form, you risk the possibility of not receiving credit for the additional items.
When will my items be picked up if a pick-up was requested?
Depending up the original method of shipping, your return will be picked up within 3-5 days of receipt of your RGA, or you will receive a prepaid return label via mail in 7-10 days. If you miss the first pick-up, they will make 2 additional attempts. We are not able to schedule a specific time or date. You may want to send the items back at your convenience rather than request a pick-up.
What if UPS came to my house before I received my RGA?
If you have sent back the items without the RGA, please email returns@Lighting Showplace immediately so we can notify our warehouse that the items are coming back without an RGA. This should not affect your credit as long as you notify us immediately. It’s also possible you have a spam blocker or bulk email folder in your email account and our email with the RGA was sent there. Please add returns@Lighting Showplace to your address book and then email us to resend the document.
What if my address is different than the one on the RGA for the UPS call tags?
Please email returns@Lighting Showplace with your Order Number (or Purchase Order #), the name on the order and the new address the items need to be picked up from. Damaged items cannot be moved from where they were delivered or no credit will be issued.
What if I am going out of town and I miss the pick-up?
Once the call tags have been issued we are unable to stop the carrier from coming to your residence, but you can either ship the products back on your own (please see question above) or you can email returns@Lighting Showplace once you are back and we can reissue the request.
I requested my RGA over a week ago and still have not received it, what should I do?
It is possible you have a spam blocker or bulk email folder in your email account and our email was sent there. Please add returns@Lighting Showplace to your address book and then email us to resend the document.
Once I have received an RGA, how long do I have to return my product.
Your product must reach our warehouse within 30 days.
Do you pay for shipping on a returned item?
Return shipping on an item is covered, when the item is damaged, defective, or due to our error. For customer remorse returns, the customer is responsible for all shipping charges involved in getting the item back to the warehouse.
If you have any further questions please contact our customer service department at 800-334-2725.
