Need to reach us? We strive to answer all email inquiries within 4 hours during normal business hours.
You can also log into your account if you need help with the following:
- Help with an Existing Order
- Get Shipping / Order Status
- Help with Returning Product(s)
Live Help - Customer Service / Sales
Online Customer Service Form
Phone - Customer Service / Sales
We can be reached at (800) 334-2725
Our call center hours are:
Monday through Friday:
5:00 am to 6:00 pm PST
6:00 am to 4:00 pm PST
6:00 am to 4:00 pm PST
LightingShowPlace.com observes the following holidays, and will be closed:
- New Year's Day, January 1
- Easter Sunday
- Independence Day, July 4th
- Thanksgiving Day, 4th Thursday in November
- Day After Thanksgiving
- Christmas Day, December 25
Email - Customer Service / Sales
We can be reached at the following address:
Returns / Order Cancellations
Returns can be set up online 24/7! Setting up a return is quick and easy, just log into your account to access our returns tool. If you have any trouble or have a question, we can be reached by the contact form, email or phone number above. For more information on the returns process please review our returns policy.
If you have a cancellation request, we highly recommend contacting our call center staff at (800) 334-2725 as this allows us to process your cancellation request as quickly as possible. If you would like to view more information on the cancellation process and what it entails please see our cancellation policy on the returns page.
Physical / Postal Address
Need to write us by mail? Please use the following address
402 Otterson Dr.
Chico, CA 95928
** Returns must be pre-authorized and are returned to their original shipping center. Please check your Return Goods Authorization email for the proper return address.
Manufacturer or Vendor Inquiries
Do you have a brand you think would be a good fit for LightingShowPlace.com? Are you a shipping warehouse or manufacturer representative that drop-ships? We are always looking for new business relationships. Please send email inquiries to:
Press / Media Inquiries
For any press or media inquiries concerning LightingShowPlace.com, the Network of Stores or Build.com, please send email inquiries to: